NHS App & Social Media Information
Bowling Highfield Facebook page
We have recently created a facebook account where we plan to provide updates with information for our patients. This will include updates regarding the practice, keeping you all up to date and also general health information supplied either by us or NHS England.
Please click the link below and follow our page.
Access to GP Health Records
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We're now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS App, NHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record.
This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records.
This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from 1st November 2023. For most people, access will be automatic, and you won't need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app.
Your doctor (GP) may also talk to you before you are given full record access to make sure that having access is of benefit to you. If you are concerned that seeing your records is not right for you, you should speak to your practice.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your GP health record by requesting this information via reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure. You'll need to make sure you protect your login details. Do not share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. You can also read more by going to www.nhs.uk/gp-record.
Reminders and Messages - More information
Giving patients more information about in-app messaging
You are now receiving messages through the NHS App Messaging Service.
This is a convenient and secure way for Bowling Highfield Medical Practice to send you messages about your care.
What to expect from Bowling Highfield Medical Practice messages
We will only send you a message if we need to contact you, for example if we have an update about your care.
We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.
If you do not want to receive messages from the NHS App Messaging Service
Contact Bowling Highfield Medical Practice to discuss your preferred contact method.
How to check if you have a message
You will receive messages here, in 'View messages from your GP surgery and other NHS Services.'
The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.
To check your messages:
- Log in to the NHS app.
- Go to View your messages.
- Select View messages from your GP surgery and other NHS Services.
- Then select Bowling Highfield Medical Practice.
Get NHS App notifications when we send you a message
To turn on notifications:
- Log in to the NHS app.
- Go to More.
- Select Account and settings.
- Then select Manage notifications.
- Use the toggle to turn notifications on or off.
You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.
You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.
How to contact Bowling Highfield Medical Practice
For example:
- phone 01274651416 or 01274224888
- personal health records (PHRs) or online consultation forms (OLCs) in the NHS App - for example click ‘Ask your GP a question’ through PATCHS
Your privacy while using the NHS App
If you want to find out how the NHS uses your information, read the NHS account privacy policy.
Prescriptions explanation
Did you know you can manage repeat prescriptions from Bowling Highfield Medical Practice in the NHS App?
You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.
Find out more about the NHS App at: www.nhs.uk/nhsapp
Do more with the NHS App!
Try the NHS App
If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.
It doesn’t replace existing services. You can still contact us in the usual ways.
But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can:
- order repeat prescriptions
- access NHS 111 online
- find NHS services
- view your health records
- book appointments
- and much more…
If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.
Your NHS, Your way