Feedback
- Please Leave a Review
- Highfield site Google review
- Bowling site Google review
Our feedback
There are a number of ways you can leave feedback...
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Google Reviews
A note on Google reviews- If you have a Gmail (google) email please leave a google review. It is still possible to leave a google review with an alternative account (click on create an account, then use my current email address instead).
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Friends and Family Test
You can either complete a card when visiting the Practice (just ask our friendly reception team) or leave a review via PATCHs our online consultation service
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Patient Surveys
If you are invited to complete a patient survey, please do! This information is really useful and helps us shape our services for the future.
Thank you for taking the time to leave us a review...
It really makes a big difference to our day if we have been able to support you and really appreciate your comments - so your feedback is really welcome.
We have regular meetings to discuss feedback. As an example- access to appointments is commonly raised. We have made muliple changes to try and help address this, for example:
- We now offer numerous ways people can access appointments including face-face appointments, telephone appointments (bringing patients into surgery if needed), E consultations - which we respond to within 48 working hours, pre-bookable as well as emergency appointments etc
- On Tuesdays and Thursdays we offer Enhanced Access to GP and Nursing Services from 6.30pm to 9:30pm at our Bowling site.
- We also employ a number of specialist staff including physios, pharmacists, social prescribers and mental health workers who can offer expert advice and free up GP appointments. You can request appointments with these staff directly without a consultation with a Doctor.
- We have upgraded our telephone system which has an automated call back feature. The automated callback allows a caller to choose to be called back rather than wait on hold in the call queue. You will not lose your place in the queing system. When a receptionist becomes available, the system will call you back and when you answer, you will be connected to the receptionist.
Want to be more involved with the Practice services?
How about joining our Patient Participation Group? A Patient Participation Group (PPG) is a group of volunteers who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff. The group and practice staff meet at regular intervals to consider ways of making a positive contribution to the services and facilities offered by their practice to patients. We would love to have more people involved to help us best meet the needs of our patients.
Please ring or email the surgery if you are interested.
GP Survey
National GP Survey
What is the National GP Patient Survey?
The National GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England.
The survey is sent out annually to over two million randomly selected people across the UK. The results show how people feel about their GP practice.
What does the survey involve?
The National GP Survey is sent via letter or text in each January, those selected will have until the end of March to complete the survey.
The survey has been designed to give patients the opportunity to feed back about their experiences of their GP practice. The survey asks about patient experiences of local GP practice and other local NHS services, and includes questions about their general health.
It includes questions about a range of topics, such as how easy or difficult it is to make an appointment at the practice, satisfaction with opening hours, the quality of care received from GPs and practice nurses, among other things. This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients.
This year 470 National GP Surveys were sent out with 92 patients responding to the questionnaire.
The Bowling Highfield Medical Practice Independent Patient Survey
We also compete our own independent survey based on the same quality questions as the National survey. This is carried out in October each year at the Practice.
The aim of repeating this survey is so we can capture at random a broader mix of patients accessing our services and also improve the numbers of responses to allow us to see a better cross section of patient feedback
The feedback we receive from both surveys will be used to see what we do well and where we may need to improve and will help us to develop our services in the future.
Our next survey will be carried out in October 2025.
Page created: 01 December 2020