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Corona Virus - Information for Patients

The NHS in Bradford and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to teh public as normal.

The risk to the general public is moderate. If a patient has arrived back to the UK from mainland China,Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, they must follow the specific advice for travellers.

Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough, fever or shortness of breath should immediately:

Stay indoors and avoid contact with other people as you would with flu. Do not come to the surgery or go to A&E. Call NHS 111 to inform them of you recent travel to the country. Information for the public is available at

Corona Virus Government Public Information Poster

CP12377 - NHS - Campaign Concepts - Website Graphic - 470x470_V1

Why are we making changes?

Your NHS is facing a massive financial challenge. Nationally, your NHS needs to save £22bn by 2020/21. This year, 2016/17, NHS Bradford City and NHS Bradford Districts clinical commissioning groups (CCGs) need to save £13m. 

To make savings we need to work together. There are no additional resources available, savings need to be made now so that we can meet increasing demand and ensure that local services continue to meet your needs. 

We are looking at how to be more innovative, more productive and help you use your NHS resources better whilst making sure services are still of the highest quality.

How can you get involved?

To make sure you get the most out of every NHS pound spent in Bradford, we're asking you to take more control of your health and change the way you use some of your NHS services. Some things that we need you to do are:  

  1. take the medicines you are given - the most expensive medicines are the ones not taken. 50% of medicines are not taken as directed within 10 days of being prescribed.  
  2. not asking for medicines you don't need - check what you've got at home first. Your NHS can't reuse medicines once they have been given out. 
  3. use your NHS to the best - sometimes your GP isn't the best person to see, you can see your pharmacist, quickly without an appointment.
  4. buy some medicines from shops instead - it's cheaper to buy medicines for short term, minor illnesses, from your supermarket or pharmacy. 

Join in with the campaign on social media. Follow us on Facebook, @NHSinBradford or on Twitter, @NHSBDCCG and use #ItsOurNHS to show your support for making a change.

What are we doing?

We will be looking at your whole patient journey and seeing how we can transform your services to give you a better experience. We are also looking at how we can innovate, be more productive, prevent your NHS resources being used inappropriately and ensure your services are high quality.

confidentialityWould you like to make your record shareable to services that might care for you in the future or the services that are currently taking care of you?

Would you like your doctor to be able to see information recorded by those other services?

You now have the choice to ask your practice to make it possible to share your records should the need arise. Setting this up does not mean that anyone can look at your records. They still have to ask for your permission. If you would like to arrange this option please ask at reception.  The choice you record can be changed at any time.




If you have difficulty remembering your appointment. Sign up for our SMS text reminder service. Ask at reception for details.


The NHS Friends and Family Test

Have your say to improve your care

We would like your feedback on the care or treatment we give you

any time you visit your GP or have contact with the practice. It doesn’t

take long.

Put us to the test and tell us what is working and what we can improve. You can say what

you think without giving your name and we will use the information to plan improvements to

our services.

Highfield Medical Practice Walk in Clinic

Mondays & Thursdays 1.30pm-2.30pm

Following requests from patients and discussions with the Patient Group, it was decided to introduce a Walk in Clinic. Patients had expressed concerns about access to appointments and wanted the option of an open clinic where you could just turn up and wait to be seen. More often than not we had to ask patients to ring back but with no guarantee that there would be any available appointments to book.

The Walk in Clinic provides an alternative that guarantees you will be seen that day but you may have to wait a little longer as there are no set appointment times. Since the start of the clinic waiting times have averaged at 55 minutes. We cannot control this as we do not limit the number of patients attending.

For those patients that prefer a fixed appointment time we still offer pre-bookable appointments but you may have to book these further in advance. You are also able to book these on line which is easier than having to ring and can be done at any time of the day.

Since the introduction of the Walk in Clinic access to seeing a clinician has been improved. However a small minority of patients have put this service at risk by their behaviour in the waiting area. A number of members of the reception team have received some very unpleasant abuse and it has been reported by other patients that they have been abused verbally and physically by patients trying to push to the front of the queue. This has been particularly unpleasant for some of our more elderly patients and some of our less able bodied patients.

The Partners would like to remind you that we operate a zero tolerance policy and any patients that are abusive to our staff or other patients will be removed from the practice list.

As you will have noted from TV and the press demand for appointments is very high and far outweighs the capacity of the NHS. We are doing our best within the budgets that we are given. Please help us to help you by being patient. Delays can suddenly be caused by seriously ill patients needing immediate attention from the doctor. Seriously ill patients will have to be prioritised at all times.

Thank you for patience and understanding.


The Doctors

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