Highfield Medical Practice Walk in Clinic
Mondays & Thursdays 1.30pm-2.30pm
Following requests from patients and discussions with the Patient Group, it was decided to introduce a Walk in Clinic. Patients had expressed concerns about access to appointments and wanted the option of an open clinic where you could just turn up and wait to be seen. More often than not we had to ask patients to ring back but with no guarantee that there would be any available appointments to book.
The Walk in Clinic provides an alternative that guarantees you will be seen that day but you may have to wait a little longer as there are no set appointment times. Since the start of the clinic waiting times have averaged at 55 minutes. We cannot control this as we do not limit the number of patients attending.
For those patients that prefer a fixed appointment time we still offer pre-bookable appointments but you may have to book these further in advance. You are also able to book these on line which is easier than having to ring and can be done at any time of the day.
Since the introduction of the Walk in Clinic access to seeing a clinician has been improved. However a small minority of patients have put this service at risk by their behaviour in the waiting area. A number of members of the reception team have received some very unpleasant abuse and it has been reported by other patients that they have been abused verbally and physically by patients trying to push to the front of the queue. This has been particularly unpleasant for some of our more elderly patients and some of our less able bodied patients.
The Partners would like to remind you that we operate a zero tolerance policy and any patients that are abusive to our staff or other patients will be removed from the practice list.
As you will have noted from TV and the press demand for appointments is very high and far outweighs the capacity of the NHS. We are doing our best within the budgets that we are given. Please help us to help you by being patient. Delays can suddenly be caused by seriously ill patients needing immediate attention from the doctor. Seriously ill patients will have to be prioritised at all times.
Thank you for patience and understanding.